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FAQ

Frequently Asked Questions

Travel Info

Getting here, Passport, Exchange rate information

Do I need a passport to visit the Dominican Republic?

A valid passport is required for the USA, Canada, Britain, Austrailia and all other EU nations.

For information about acquiring/renewing a US passport, please see http://travel.state.gov/content/passports/en/passports.html

Do I need a Visa?

Visas are not required for travel from USA, Canada, Britain, Australia and all other EU nations. If arriving from a different nation than those listed, please check with your local embassy for more info.

What is this Tourist Card I keep hearing about?

A Tourist Card is required for all international travelers except those for arriving from Argentina, Chile, South Korea, Ecuador, Israel, Japan, Peru and Uruguay.

The card can be purchased at the airport after getting off the plane for roughly $10 USD and will be presented at customs. It is good for 30 days of travel in the country.

Tourist cards can also be bought ahead of time online here: https://www.dgii.gov.do/Tturistaweb/home

What kind of currency do they use?

The national currency of the Dominican Republic is the Dominican Peso (DOP) and the exchange rates are generally as follows:
[SUBJECT TO CHANGE]
$1 USD = 45 RD$
€1 EURO = 50 RD$
For exact exchange rates and more currencies please visit: http://www.xe.com/currencyconverter

Throughout the country the USD is generally accepted, though it is recommended to have some pesos handy for tips and other purchases.

Booking

Reservation Policies, Restrictions, and Packages

What is the hotel cancellation policy?

For direct reservations, if cancellation occurs 14 days or more prior to the arrival date, we will refund 95% of your deposit. If less than 7-14 days notice is given, you may receive up to 50% refund. If less than 7 days is given, your deposit is forfeited.

If you purchased a voucher or gift card, there is no refund available, but we will allow a one-time rescheduling free of charge.

What airport should I fly into?

If traveling internationally, flying into Samana International Airport (AZS) is the closest and easiest way to get to the treehouse. You should expect to pay no more than $100 for the 60 min taxi ride to the treehouse.

Flights direct to Samana are often limited and more expensive than flying into Santo Domingo (SDQ) which is probably your next best option. Taxi service from Santo Domingo to the treehouse can be arranged for you and costs $175 dollars. It is a 2.5 hour taxi ride from Santo Domingo.

If neither of the above airports works for you or your dates, it might be worth considering a flight into Punta Cana International. Taxi service from Punta Cana to the treehouse can be arranged for you and costs $250 and takes 4 hours.

Should I rent a car?

Driving in a foreign country can often times be a stressful and overwhelming experience for those not accustomed to the somewhat chaotic conditions that can be found here. We usually recommend going with a Taxi service unless guests are feeling adventurous and have some competency in Spanish.

For those who do want to go this route, renting a car can give you a little more freedom to move around and see more of the country. We advise such travelers to be careful while renting to find reputable companies that do not require excessive deposits as this has been an issue in the past. Travelers should also note that many of the roads around the Treehouse Village and throughout Samana are not paved and are not very well suited for the types of compact cars that are typically offered by rental companies.

What if I want to take the bus?

Traveling via bus is only for experienced travelers who have a decent command of the Spanish language. For those flying into Santo Domingo, this would mean taking a taxi from Santo Domingo International (SDQ) to the Caribe tours bus station, purchasing a bus ticket to Samana and taking the 3 hour bus ride, then catching a taxi from the Caribe tours bus station in Samana to the Treehouse Village. For many of our guests, this is more of a hassle than it is worth, but it is possible to save a little money in travel expenses for those willing to go the distance. See our Getting Here page for a more in depth guide.

Amenities

Room types, Bathrooms, Food

What are the rooms like?

The rooms are anywhere from 10-40 feet off the ground. They are incredibly sturdy and well built. Some are on stilts, and a few are in trees. You have incredible views of the jungle foliage.
The room has privacy curtains, a comfortable bed with a mosquito net around it, and a locking chest for your valuables.
If you plan on having food in your room, bring a sealing container to keep it in.
There are bathrooms nearby.

Do the rooms have electricity?

Yes. There is a 110v electrical outlet in each room. We don’t recommended bringing large appliances.
The outlets are located on one of the posts on the outside of the bannister facing the jungle.

Is there a place to store my valuables?

Yes. The rooms have a locking chest to store your valuables, however since you are traveling to a foreign country, we recommended that you only bring things that you can replace.

Is there internet available at the Tree House Village?

⁃ Not at the Tree House Village, but if you need access, you can take local transportation (either a motorcycle taxi or a taxi) into town 20 min away and go to an internet cafe.

Will my cell phone work in the area?

⁃ In town, there is cell phone coverage (extra charges may apply – call your carrier to get an international plan before traveling to save money).
⁃ At the Tree House Village, there are a couple of pockets of coverage depending on the weather. Cell phone coverage is not reliable at the Tree House Village.
⁃ On excursions, cell phone coverage is hit and miss.

Are drinks included?

While you’re at the Tree House Village you can drink as much water, soda and rum as you like (for all inclusive guests). Other drinks are available for purchase.
⁃ When you leave the Tree House Village, you can purchase drinks from local stores and restaurants.

What are the bathrooms like?

Our bathrooms at the Dominican Treehouse Village are very clean and modern. There are several community bathrooms at our facility that are each just a short walk from the treehouses. Each bathroom has a large shower, toilet, and sink with a private room to change clothes. The bathrooms are decorated uniquely with natural elements to add to your exquisite jungle adventure.

What can we do there? What activities are available?

There are many activities you can do while in the area. Some are included and some have extra charges depending on your tour package. Some of the nearby activities include:
⁃ Zip line
⁃ Swimming pool
⁃ River, waterfall swim
⁃ Bike ride through jungle and beach
⁃ Horse ride to waterfall (cascada Limon)
⁃ White water rafting
⁃ Whale watching
⁃ Shopping in town (20 min away)
⁃ Scuba diving
⁃ Boat Trip Los Haitises
⁃ Bird watching
⁃ Read, play games, sit in a hammock
⁃ Enjoy the fire pit
⁃ Just listen to the jungle

Trip Prep

What kind of footwear should I bring?

Bring sandals or shoes that you can get wet. Flip flops are fine, but if you want to do bike rides and walks, etc we recommended sandals that cover your toes.

What all do I need to bring?

Original passport
Spending money
Beach towel
Headlamp
Travel Insurance strongly recommended (and purchasable online)
Waterproof jacket/rain poncho
T-shirts
Shorts
Swimsuit
Sunscreen
Toiletries
Personal medication

Optional:
Your favorite snacks and comfort foods
Close-toed sandals
Sun hat
Camera
Day pack
Sunglasses
Binoculars
Baby wipes

How much money do I need to bring?